FAQ

What does “Rainkooto” mean?

In Japanese, Rainkooto means “raincoat.”

In Japan, something which we call the “gairaigo” exists. Literally, they are “words from outside.” Rooted in English and used for a concept that did not exist in Japan until 1945, as well as for simple pronunciation preference, they have been adapted to the Japanese language. Rainkooto, coming from the English “raincoat,” is such a word!

How do I order from your website? Are payments safe?

Two completely safe ways to pay are offered:

  • Through credit card: Visa, MasterCard, American Express
  • Through your PayPal account

To pay through credit card, simply click on “I don’t have a PayPal account” on the payment page, right above the box which says “Pay through your PayPal account”.

In order to make your payments as safe as possible, all transactions are done through the PayPal secure payment website. When making a payment, you will be redirected to PayPal’s Internet webpage.

Can I change, return, or get a refund for my purchase?

Yes, in 7 days upon its delivery. You only have to contact our client service! Re-delivery fees are covered!
A refund will be made directly and automatically onto the credit card or PayPal account that you used to make your payment. The delay is 48h from when the changed or returned item was received at our location.

I have a question, how do I contact you?

100% satisfaction, it’s our objective, and we stick to it!

Our team is at your disposal:

  • through telephone at +33 (0) 969 808 862 from Monday through Friday from 10h to 18h
  • through our contact form (24h response guaranteed during the week)
  • at contact@rainkooto.com (24h response guaranteed during the week)

What do you do with my personal information?

Your personal information will never be shared with a third party, or re-used!
Rainkooto is committed and registered to the CNIL (Data Protection Authority) under the number 1491168.

As far as your banking information is concerned (credit card number, etc.), they are never in our possession, financial transactions are made directly through the secure PayPal website.